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1. Online Courses and Marketing Programs:
a. Refunds for online courses and marketing programs will be considered within seven days from the date of purchase.
b. To be eligible for a refund, you must request it in writing by contacting our customer support team at support@themediaanchor.com.
c. Refunds will only be granted if you have not accessed or completed more than 5% of the course or program content.
d. Once a refund is approved, it may take 31 days to process the refund, which will be issued using the original payment method.

2. Virtual Training Events:
a. Refunds for virtual training events will be considered if requested at least 35 days prior to the scheduled event.
b. To request a refund, please contact our customer support team at support@themediaanchor.com.
c. Refunds will not be granted for requests made less than 28 days before the event.
d. If a refund is approved, it may take 31 days to process the refund, which will be issued using the original payment method.

3. Live Training Events:
a. Refunds for live training events will be considered if requested at least 49 days prior to the event start date.
b. To request a refund, please contact our customer support team at support@themediaanchor.com.
c. Refunds will not be granted for requests made less than 28 days before the event.
d. If a refund is approved, it may take 31 days to process the refund, which will be issued using the original payment method.

Please note:
- No refunds will be granted for any digital products or services that have been accessed, downloaded, or used.
- The Media Anchor reserves the right to modify or cancel any course, program, virtual training event, or live training event at its discretion. In such cases, customers will be notified, and refunds will be provided.

If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@themediaanchor.com. We are here to assist you.

Last updated: 28th of September, 2023

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Hope Island, QLD
Australia

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